Wednesday, May 20, 2015

The BeBe Babies Virtual Baby Shower Starts Now- Giveaway!

As I announced last month I'm expecting a real BeBe of my very own.  I really wanted to do something fun for my fans during this special time so I decided to do a virtual baby shower.  How it will work is that each month until my little guy is born (May, June and July) I will be posting a fun contest/game in conjunction with a giveaway.  Each giveaway is going to be something new and unique to BeBe Babies.  I have been working on this month's giveaway for quite some time and it took longer to prepare than I had wished.  I wanted it to be perfect though and I'm pretty satisfied that it is.

The game:
This month's game is a simple name guess.  We have chosen the name for our little guy and I invite you to make your guess as to what we have chosen.  Anyone who guesses the name correctly will be entered into a drawing.  PLEASE NOTE: If you are friends with me on Facebook or in real life you might already know his name.  That does not mean you can't participate.  There will be a separate drawing for you.  So if you know his name, instead of entering a guess, just write "I already know his name :)" and I will enter you in the separate drawing.  The hint for his name is in the photo above.

The prize:
This prize was inspired by receiving blankets.  When I was in the states shopping for my little one I felt that there weren't many options for receiving blankets.  In fact I think there were only two different packs/patterns at Target/Walmart.  I decided it would be a lot cuter, and more fun, to make my own.

Ready for baby.

So I went to Joann Fabrics and picked out a few different patterns that I liked.  I had looked at the normal receiving blanket size on a pack of them at Walmart.  However after a little research when I got home I read that several moms recommend a larger size.  Because of this I was only able to make one blanket out of each of the fabrics I bought for him.  There was some material left over and I figured I would use it to make a few Bundle BeBes.

But then I got an idea.  How cute would it be to make a receiving/swaddling blanket that have their very own matching Bundle BeBe?  I got to work sewing up a few different styles...

...and voila!  Here are the completed sets.  The two on top are just examples.  They will actually be my baby's blankets.  The Bundle BeBes however are available alone in my shop here.  I think these sets would make the perfect baby shower gift or an anytime baby gift.  They also would be great for reborns or other collectible dolls.  The only down side is that making the blanket uses a lot of material.  I'm not sure if I will be making any sets for my shop yet because I don't want to use up all of my material.  The blankets are about 43 by 41 inches.

The bottom two are going to be the giveaways in this month's contest!

Here is the first one.  It is pink with little white buttons printed on it.  

And this one is blue with orange mushrooms.

How to enter:
There are several ways for you to enter as well as earn additional entries.  But FIRST you must not forget to guess my baby's name.  Here's how to enter your guess:

-Post a comment here on this blog with your guess.
-Post a comment with your guess on the Facebook giveaway post here.
-Email me at ( or message me on Facebook with your guess.
-Basically find a way to send me your guess!

If you want to earn an additional 5 entries here is how (earn an additional 5 for each task completed):
-Post a link to this blog post on your Facebook, Twitter, Pinterest or other social networking site.
-Share the BeBe Babies and Friends Facebook page on your personal Facebook.
-Check out either of the two BeBe Babies shops and tell me which is your favorite BeBe Baby listed.  BeBe Babies Mexico is here and BeBe Babies USA is here.
-Share one of the BeBe Baby Etsy shops on your Facebook or other social networking site.
-Share the BeBe Babies website on your Facebook or other social networking site.

The Rules:
If you do one of the additional tasks please let me know somehow (tag me on the post, email me the link, etc).  I need to verify that it was actually done.

You can only guess ONE time.  If you send me multiple names I will only count the first one you send.  

The contest will run for 1 week, starting today May 20 and ending May 27.  I will draw the winners on Thursday May 28. 

I hope you have fun sharing with me this special time in my life.  I can't wait to plan next month's event!  Be sure to stay tuned...

Wednesday, April 29, 2015

Facebook's Boost Post Promote Feature Review

If you own a business it is imperative that you have a Facebook page dedicated to it.  You can find the BeBe Babies and Friends Facebook page here in case you are unfamiliar with what I'm talking about.  Some artists use a Facebook personal page as their business page, but I wouldn't recommend it.  The reason is because Facebook offers many tools that you can utilize on your business page that you can't on a personal page.

Right now I only pay attention to my "likes" statistics page, as well as how many people each of my posts reach.  I also pay attention to comments and likes of each post of course.  I am hoping to do some research over the following weeks to find out how I can use the Facebook statistics in a more productive way.  Because while I understand that more "likes" and more people "reached" means something, I don't really know how to analyze the data to tell me something useful.  I'll let you know what I discover along the way.

For today though I would like to share with you my experience and results using the Facebook promote tool for the first time.  While I was in the US I was working hard to re-open and stock the BeBe Babies USA shop as well as get the word out that the shop had re-opened.  I had noticed that when I posted on Facebook in the past it would ask me if I would like to "boost my post".  I had clicked on it previously but realized that it was a paid service, and I generally don't like to pay for things I'm not sure will produce profitable results.

However seeing as I wouldn't be in the US long, and not very often at that, I decided to give it a go.  There are several options you can chose to target your audience as well as limit the cost and days your "boost" is running.  I chose to target people who like my page and their friends, as well as the countries USA, United Kingdom and Australia, because that is where the majority of my customers live.

It looks like this.

Next you chose your price.  I went with $20 for 2 days.

Each selection that you change tells you the amount of people you should reach with that configuration.  I believe my reach was estimated at 3,500-9,200 people.  The post I chose to "boost" was a group of photos of brand new and available dolls.  I had four different dolls available.  The important thing to note here is that you are paying to promote one post, not your entire page.  Here are the statistical results of my boost via Facebook.

I "reached" 5,466 people which is pretty amazing considering on average I reach about 300 people per post.  I also had 141 likes on the post, and, while it varies, I have never had more than 100.  I also added nearly 100 new page likes in 2 days.

Now who cares about all these statistics?  Like me you are probably thinking, did anything sell as a result of this advertisement?  Did you make any money??

Well let me tell you friends I most certainly did.  I sold every doll in the post as well as added 4 orders on top of that.  For me that was several hundred dollars profit.  Well worth the $20 investment.

Now obviously this tool could get expensive if you wanted to use it all the time.  Also there might be different configurations to try to maximize the results.  I would recommend only boosting posts that could lead to direct sales.  For example, posts of available dolls, preferably when you have more than one doll.  I am hoping to try this tool again in the near future, once I have something really good to share.  

Another thing on my mind is the results after the boost.  I have noticed that my traffic has increased overall, but only slightly.  For the most part my stats have returned to their normal rate.  I haven't noticed an increase in sales since the boost, and posts after the boost haven't increased much in likes or "reaches".  So while I'm thrilled with the results of the paid advertisement, I would like to see a much larger sustained increase.  This will be something to seriously consider before making the decision to pay for this service again.

Wednesday, April 15, 2015

Etsy Wholesale Review Update and Pricing Your Products for Wholesale

Remember my last update on my Etsy wholesale account?  Well I got a lovely message from a lady on Etsy who said she found my blog when she googled "etsy wholesale reviews".  See, I told you there wasn't a lot of real info out there.  Also it feels so great that people are finding and reading my blog!  Well her and I got into quite a long conversation as she had a bunch of questions, so I thought it might be nice to give you a little update as well as address her questions publicly.  I figured some of you might have the same questions.  But please keep in mind that I am no expert.  I am just sharing with you my results and what I have been doing so far.  I know there is a lot more for me to learn as well.

Ok first my results...

I was accepted by Etsy wholesale in November 2014.  I immediately had a sale and a total of 4 wholesale purchases in November.  I averaged one a week in November.  I was very happy with the immediate results.  However I was a little suspicious that these sales were probably a result of the Christmas holiday that was coming up.

December I had no wholesale orders but on January 1 I got one order as well as one more in that month.  February I had no sales and in March I had one.  This month I have had nothing so far.  To summarize:

November: 4
December: 0
January: 2
February: 0
March: 1

Now I can't say that I am unhappy.  I think these are good sales, and one was a repeat buyer, so that is great.  However I need a lot more than this to turn this into a full-time job.  I did a lot of fabric buying while I was in the US so I will be working over the next few weeks to update my wholesale line sheet with new patterns and hopefully new designs as well.  I will keep you posted.  But for now I will share with you the questions and answers by the lovely lady on Etsy who contacted me.  I am going to post parts of the actual conversation to make it easier to follow along.

Hi Casie! 
I just read your blog post from back in 2014. I've also been looking into etsy wholesale and haven't been able to find "real" reviews! Do you still recommend it? I opened my shop back in November and have been turning it into a full time gig. I am very interested, but want to hear first hand from an etsy seller. 
Thank you sooo much for your time! Im sure you are beyond busy!

Hi E!
Awesome to hear someone reads my blog other than my Mom ha ha. 
It definitely was worth it for me at first. You have to pay a $100 one-time membership fee and I earned that back pretty quickly. However I think because I joined right before Christmas I received quite a few orders right away(average one a week for 2 months). Since the first of the year, however, I have only had a handful (I would have to check but I think it's only been 2-3). 
I still would say it's definitely worth it, but I haven't exactly figured out the formula for consistent sales yet. I actually was in the US recently and bought a lot of new fabrics. Now that I'm home I'm hoping to get my wholesale page updated and refreshed.
Anyway feel free to ask me anything you like! I hope it helps. :)

Thank you sooo much for replying! So I've been making a wholesale sheet to take to local boutiques and I think the lowest I can do is between 25-30%.  Is that low enough that you think wholesale buyers will purchase?
What kind of buyers are buying from you? Boutiques? Conpanies? Local shops? I'm just so curious! 
Last question, is there a lot of competition or have a lot of shops not joined? 
Thank you thank you!

No problem!
I totally understand your pricing dilemma. In general you should be offering 50% off your retail price to wholesale accounts. I have offered 40% for consignment in the past although I don't do consignment anymore because in my opinion there is too much risk and too much work to follow up on.
Even though nearly every site or business model you see will tell you 50% minimum, I believe there is always leeway for handmade businesses. And also it is your business so you can determine your pricing any way you want. The business will accept or they won't. One thing to consider though is that I believe Etsy wholesale requires it to be at least 50% so if you apply to sell with them you won't be able to use your %20-30 pricing.
Also remember a couple of other things:
1. You pricing might work for local stores because they don't have to worry about shipping. However that isn't a very big margin for a shop that has to pay for shipping on top of the cost of your items. They might not be able to make enough for it to be worth it for them to buy.
2. If you have different pricing for different situations you might run into future problems. For example if you only give a local store a %20 discount and the store goes online and finds they can get %50 off from you through Etsy they might not like that. In general the advice is to always keep your pricing consistent in all venues. 
So what can you do? You have some options. You can go with the pricing you want and see what happens, or you can raise your prices so that you can bear a %50 wholesale price. Don't be scared to raise your prices to a reasonable price. Most people who are scared to do this find that after they do, they don't lose business and in most cases increase their sales.
All of my wholesale accounts have been small independent shops/boutiques in the USA and Australia.
There are a lot of shops on Etsy wholesale but the competition depends on your market. For example I make dolls for children and the market is really small which is a big benefit for me. If your market is something like jewelry supplies you will have a lot more competition. As I said I haven't figured Etsy wholesale out that well and I still need to do some more research on how to get noticed and stand out.

Casie Ohmgsh! Thank you for all of the wonderful advice!! I truly appreciate it! Many blessings to you, your shop, & blog!!! :)

If you have any of your own questions feel free to message me on Etsy, Facebook or send me an email at  I will continue to post updates as I learn more as well as all the other advice I can think of.  Thanks for reading!

Wednesday, April 8, 2015

Big Announcements

I have a lot of blog posts coming up I promise.  I know I have been neglecting the blog and that really must stop.  So on my real last night in the US before I return to my home in Mexico, I thought I would make the big announcement as well as tell you what's been happening.

Remember when I said I didn't know when I was going to be a mommy and I would sometimes panic about it?  Well my boyfriend and I are expecting!!  I am a little over 5 months pregnant and we are so excited.  There is going to be a real BeBe in the house very soon.  And it's a boy!  I have a new line of dolls coming up soon that I'm so excited to work on.  The line will be called BeBe Boys, or BeBes for Boys, I haven't decided yet.  I'm very inspired by my upcoming arrival.

I'm not the type of person who thinks boys can't have dolls, but most of my dolls are very girly or in very girly colors, and I don't want his life saturated with that.  Plus I love monsters and superheros which will be some of the BeBe Boys themes.

I'm in the US right now visiting my family and friends for the last time before the baby arrives.  We had my baby shower last weekend.  It was awesome!  Here's a little look at the food and festivities.

Homemade monster cupcakes

Pretty spring snack table

Onesie decorating

The shower was a family party because most of my friends are men.  Everyone brought their partners and children.  My Mom and I bought cheap outdoor toys for the kids and everyone had a blast.  It was perfect.

One of my nephews

The other big announcement is that the BeBe Babies USA shop has been reopened.  You can find it here.  I decided to reopen the USA shop because shipping from Mexico takes about 4 weeks and that can be very difficult for my customers.  I'm hoping to restock the USA shop periodically throughout the year, either when I visit, or by shipping large groups of dolls to my Mom.  She handles all of the shipping as the dolls sell, and she does a great job.  I've been working on a few dolls while I've been here but all of them have been adopted from Facebook.  Be sure to like BeBe Babies on Facebook to have first choice of available BeBes before they are listed on Etsy.  Many of my dolls are adopted on Facebook before they even get to my shop.

Just yesterday I bought a Facebook ad as I've been contemplating if it would be successful or not.  I can't wait to share the results with you in my next post...

Wednesday, March 18, 2015

More Copycats...


I really hate copycats.  I really hate when I see a doll that is supposed to be like one of mine pop up on the internet.  It's so FRUStrating.

Here's the deal.

On March 6 I posted photos of my newest one of a kind doll Brenda on Facebook.  The first comment, which I have since deleted, was by Damaris Rodriguez Sierra.  You can see the person on the left side of this photo as she posted on my page the day before.  Her comment was that Brenda was beautiful.

Several days later she posted this doll to one of the doll groups that I am also a member of.

Now normally I don't get all up in arms about these types of things.  There are many people who make baby dolls and there are only so many ways to represent a baby.  However this doll was an obvious attempt to copy BeBe Babies look and style.  Also she names the doll "Bebe April" (now fair enough, "baby" in Spanish is "bebe", but still).  I also don't really get upset about this when the doll is for a personal collection, but in the comments of her post she says she is working on a price for the doll to sell it.  That is just not ok.  

Now a quick message to the owner of the doll group and the post was removed.  I dropped it.  I didn't send a message to the poster and I didn't file a copyright claim.  Fast forward to 20 min ago.

This woman posted another photo to the same doll group.  This time it is too much.  Here is "her" new doll.

Look familiar?

Pink/green BeBe Baby bunny April 2011 (this one was included just to show you how it even seems she is attempting to copy the outdoor/plant look in my photo).

Please realize that artists work many years perfecting their own style and signature look.  It is an insult to copy them.  It is also against the law.  I will be filing a claim with Facebook shortly, although I've never had to deal with them so I'm not sure how responsive they will be.  

I have also sent a message to the creator of these frauds and commented on her recent post.  You all know that I am a huge promoter of other doll artist's work.  I would never shame a person for getting into the soft sculpture doll market, but this blatant copying is completely shameful.  Every time it happens to me I feel sick for days.  Copying is not flattery, it is theft.

Sunday, March 1, 2015

Hippity Hop Easter's on its Way!

I just wanted to pop in real quick to show you my complete series of miniature Easter BeBe Babies.  This time around I decided to make a pre-order list for these dolls because as I shared the work in progress photos over the last couple months, I received a lot of messages from people interested in adopting them.  Everyone was contacted in the order they were added to the list to choose their BeBe.  It worked fairly well and three of the seven dolls were adopted.  If you would like to get first dibs on future BeBe Babies be sure to "like" BeBe Babies and Friends on Facebook.

The four remaining BeBes are listed on Etsy.  You can find their direct links below.

All together


Crystal- Adopted


Monday, February 23, 2015

How to Make a Million Dollars Selling On Etsy

The internet was all a-buzz last week with the story of the California Mom who makes a million dollars a year from her Etsy shop.  I've been aware of her shop, Three Bird Nest, for quite some time, because, did you know you can search for the top Etsy sellers on this site called Craftcount?  Well you can, and it's worth a look.  I remember the first time I browsed Craftcount.  I was, on the one hand fascinated, and on the other hand discouraged.  I was discouraged because the "top sellers" on Etsy sell supplies.  The top "handmade" sellers sell downloads, patterns, and/or t-shirts, mugs and buttons with cheesy sayings on them.  In my opinion the top sellers on Etsy do not really sell anything handmade (in general).

That brings us to Three Bird Nest.  Beautiful photos, cohesive styling, and modern products make it easy to see why people are drawn to the shop.  As I'm sure you know, if you have been reading my blog, shops like these are something to be analysed.  My method of analyzing the competition is a little different than how some on the Internet choose to investigate *ah hem* I mean analyze.

As with any success story there are those who will come out in droves to poo poo the good fortune of others, and that is where the drama begins...

The first article that I saw pop up in my Facebook was this one titled "The Myth of Three Bird Nest" or "How One Woman Makes Almost $1 Million a Year on Etsy".  Ooooh I thought.  What is the myth?  She doesn't really make that much money?  No my friends, that is not the myth the article speaks of, because in fact it would seem the owner of Three Bird Nest does earn that much from her Etsy shop.  No the myth was that her stuff is not handmade.  Gasp!  Cough!  Blasphemy!  Crafters of the world are crossing their knitting needles and kneeling at their sewing machines.

Ok people are upset.  Etsy is a site to sell handmade items (and supplies and vintage).  It would appear that Three Bird Nest is buying socks made in China and selling them as handmade on Etsy.  They have been reported as adding the lace and/or buttons, but most believe that isn't sufficient or even entirely true.  You decide.

So why are people mad?  People are mad because they are jealous.  Ok I said it, and you can disagree with me, but let me tell you why.

1.  It isn't fair!

The first argument that comes up is that Etsy is a site for handmade items, and because this woman is selling items that are not handmade, then it is not fair.  Life isn't fair, I'm sure you've heard that.  Well it's true, it isn't fair.  It's Etsy's site and Etsy can do what they want with it.  You can bang your head against the wall trying to change it but what's the point?  It's a waste of time, and being all hurt that Etsy isn't your best crafty friend anymore won't bring back the relationship you thought you had with them.

2.  Shops like Three Bird Nest devalue my work!

I read articles all the time about the problem with sellers underpricing their work and how that effects others who charge a fair price for similar work.  Let's imagine you make knitted socks.  I did a quick search and found this shop GrietaKnits, who appears to make beautiful handmade knit socks.  From my search I determined that her price ($50-$100) was reasonable, although most knitted socks on the first page were more around $35 (but not nearly as pretty).  However I would NEVER pay that much for one pair socks.  They are beautiful, and honestly I would love to have a pair, but it doesn't matter how much I like them, I am not in the position to spend that much on a pair of socks.  I could however, maybe afford a pair from Three Bird Nest at around $28.  

The conclusion by most crafters is that because Three Bird Nest has provided me a similar pair of socks at a lower price, then GrietaKnits has lost business, but that is not the case at all.  I would NEVER buy a pair of socks for $50 even if all the socks in the world cost $50.

If you are running a business, then you should set your prices fairly, not for other crafters, but because it makes good business sense.  What the rest of the world is selling similar items for shouldn't matter in your pricing structure, because it will always be a problem for you to overcome.  Your customers will buy your items if they want to, or can afford it, whether or not another seller or Walmart for that matter, sells a cheaper version of it.  I've been convinced in the past to buy a $500 doll, but I'll keep buying my socks at Walmart no matter what you do, because that is what I value.  It's difficult to change the shopping values of people.  You might think $500 is too much for a doll and I think $50 is too much for socks.

3.  I have to wade through pages of crap to find what I want!    

Really?  And you blame this on stuff made in China?  I generally have to wade through handmade crap to find anything good, let alone China.  I never thought Etsy's search feature was very good at finding anything.  I even thought maybe their site should be juried like IndieCart a different site for selling handmade items.  I generally find all my favorite shops via Facebook, craft shows, and/or friends.  I don't think you are wading through China crap.  I think you are just wading through crap.  I would rather look at Three Bird Nest's beautiful photos then 90% of the other stuff on Etsy.

Of course there were many other comments and discussions about this, but most were too ridiculous to mention (and basically would fit under the "it's not fair" category).  So what is the point?  If you can't be outraged about it (or if you still are outraged about it) what can you do?  Well I believe this article on Wired called "How Etsy Alienated Its Crafters and Lost Its Soul" can help you out.  While I don't agree with some of the article, I do agree with the part titled "Successful Businesses Leave Etsy".  It's been on my mind for a while since I've been having more sales off of Etsy, via my Facebook page.  

The bottom line is that if your craft is a business then you want to make money, probably a lot of money.  Don't be sour because it's difficult.  Don't blame others because you aren't there yet.  Those are excuses that are holding you back.  If you want to make it big, you will eventually be outsourcing your work.  Let's face it there is no way to make it rich, or even a decent living in the handmade world, as a one man/woman show.  It is not possible.  You have to produce on a large scale.  You have to keep your prices low and your margins high.  Hopefully that doesn't mean undervaluing your work or undermining your ethics, but focus on how you can be successful within your company's limitations.

And finally, the advice I keep giving over and over: You should not be relying on Etsy to find your customers.  I have always seen my Etsy shop as a service to process transactions and display my work.  The few customers that come about through Etsy's search engine are lovely, but few.  If you want to sell your work you have to bring the customers to your shop plain and simple.  As soon as you stop relying on Etsy, and start working on your marketing, you will see that you never needed Etsy in the first place.  At that point all this hoopla about what other people are doing will disappear.

*Other article referenced but not directly.

Friday, February 13, 2015

The Simplicity and the Complexity of Thalita Dol Dolls

If you are skeptical about using Facebook to advertise your dolls now is the time to stop being skeptical and start using Facebook.  I believe that right now in the world of marketing Facebook is number one.  If you have to forget all those other sites you love to network on, just make sure you are using Facebook.  I hope to write more in the future about how I use Facebook to sell my work, but for now I mention it because generally I find all the artists I feature on my blog via Facebook.  I will just be minding my business, browsing along all the news updates, and then wow, a stunning doll will pop up on my feed.  That's exactly what happened with Thalita Dol, and I immediately had to see more.

Located in Rio de Janeiro Brazil, Thalita Dol makes Waldorf inspired cloth dolls.  I'm not sure what drew them to me at first, they looked so simple, but there was something so soft, so innocent under the surface.  I do like Waldorf dolls in general, but sometimes they begin to all look the same to me.  Thalita Dol really stood out in a big way.

As I did a little more research, as well as contacted Thalita to learn more, I found that these "simple" dolls were not so simple.  Underneath the surface was a complex sculpting system.  I was intrigued even more, and couldn't wait to learn more about this incredible doll artist.  I hope you will stick around to see what she had to say about her sweet babies.

This was the first picture that truly had me over the moon with Thalita Dol.

1. When did you begin making cloth dolls? 

I began making dolls when my oldest was little and I wanted special dolls for her.  I always loved sewing and used to make clothes for her, as well as some stuffed animals, so sewing dolls seamed a lot of fun!

2. Have you always made cloth dolls or have you made other types of dolls? 

My first attempt was a rag dolls from a Wee Wonderfuls pattern I had bought.  Than I tried making my own patterns with the details I wished.  Soon enough I found out the Waldorf dolls and totally fell in love with the Waldorf inspired universe.

3.  How did you learn to sew and make dolls? 

I'm self taught.  I started sewing doll clothes (always had some dolls of mine even before I had kids) and stuffed toys out of felt.  I used to make them by hand.  Than I got married and my husband got me a sewing machine as a gift for our first Christmas together.  I soon got pregnant, and started making baby clothes.  Mama sewing blogs helped me a lot in the beginning.  Soon I started drafting my own patterns.  I really love all of the process, from imagining, to creating patterns, than sewing and than admiring the magic of having in your hands something that was only in your mind before.

4. Do you have any advice for new doll makers? 

My advice is be yourself, don't be afraid of the process of trial and error, be unique and true to what you love.

Inside Thalita Dol there is a complex sculpting system.  Just amazing.

5. Does anyone help you in the creation of your dolls?

No, but my cats like to steal my embroidery lines and my kids like to stay nearby while I sew =)

6. Is making dolls just a hobby for you or a serious business? 

Well, a little of both.  I enjoy it so much that it can be considered a hobby.  I take it really serious, so it can be considered a business.  But as a stay at home mom, I don't have much time on my hands, and because of that production is slow.

7. Do you belong to any doll clubs/groups/forums? 

Oh, too many!  I love chatting to other doll makers!  Actually I first heard of doll making groups here on your blog, from the owner of Lali Dolls interview. Since than I have searched for those groups online and I'm much pleased to be able to do some dolly chatting.

8. Where do you sell your dolls? Where can people buy them?

I sell them on Etsy and on a Brazilian shop called Tanlup.  I also have a Facebook page where I talk about the dolls and post WIP pictures.

9. Do you collect dolls yourself? 

Yes I do!  I don't have many, but my collection is growing.  My most recent buy was a Mariengold baby, and she is so sweet!

10. Who are your favorite doll artists? 

I really admire Lalinda's work.  Also Mon Petit Frere, North Cost Dolls, Sweet Dimplicity, Lali Doll, Iva Dolls, and Bebe Babies of course.  The list could go on and on.  So many talented doll makers out there!

Hair detail

11. Anything else you want to share about your dolls?

Doll making is about love.  I think everyone who is inside the "doll universe" will agree.  Each doll is created with so much love and care.  They start as an imagination spark and come to life in our hands little by little, by thread and needle, and cloth and wool.  A little piece of the doll maker's heart goes inside every little dolly.  It's magical, joyful, and I'm so grateful to be able to experience this amazing process.

I hope you enjoyed learning about Thalita doll (as well as all the other doll artists she mentioned.  I had so much fun looking at those as well).  You can find her on the web in these places; Facebook, blog,  and Etsy.

Thursday, February 5, 2015

The Customer Isn't Always Right and Why Paypal Sucks

When you want to explode at a customer remember to breathe.

That's my mantra right now.  Breathe in, breathe out.  You don't want to say anything inappropriate.

Ok you want to say something inappropriate but it's not the best course of action in business.  Very very hard not to do sometimes.

Here's the situation:

Recently we sold the first item made by my boyfriend's Mom.  We were all so excited because she has been working so so hard, and finally she was earning a little money.  I sent the scarf off, paid her, and everyone was so happy and excited.

Now, I'd had reservations about paying her before the item arrived safe and sound.  I just had this gut feeling that I should wait until the transaction was completely complete.  But I went ahead and paid, because it was so exciting for her.

As some of you know, shipping from Mexico is taking 2-4 weeks at this time via the regular post office.  I realize that's long, and it stinks, but it's the situation, and I can't change it.  (I am working on solutions for the BeBe Baby shop at this moment but the Mexican Fabric shop will have to wait).

So anyway, 8 days after shipping the scarf I receive a notice from Paypal that a dispute has been opened and that my funds have been withheld.  The woman who bought the scarf started an "item not received" dispute.  She never contacted me on Etsy, or in another manner, to inquire about the scarf.

It's a long story, with a lot of back and forth, but yesterday the scarf was attempted to be delivered and the customer wasn't there.  She tells me today she will try to pick it up tomorrow and "cancel the dispute in the next day or two".  In the meantime Paypal has withheld my money now for about 2 weeks.

I am angry number 1 because the customer opened a dispute without reading our shop policies or contacting me, but I am even more upset with Paypal.  I have been a Paypal customer for over 10 years.  I have NEVER had a dispute filed against me.  Paypal is a company that makes their money from SELLERS and when a dispute is filed they automatically take the money from the seller?  I can understand allowing the dispute to be opened, but to withhold the funds without any type of information?  Now I could open a claim myself, and get Paypal involved, but why should I have to?  I have done everything right in this situation and this customer is overreacting.  She also mentioned that if she closes the dispute she can't open it again, which leads me to believe she has done this before.  I on the other hand wasn't even familiar with this process until now.

I knew that Ebay bought Paypal, and I left Ebay for the same reasons I am now thinking about alternative payment options.  These companies really need to realize that their paying customers deserve more respect than this.  I know there are bad sellers, but there an equal amount of bad buyers, and creating policies that side heavily with one group over the other is bad business in my opinion.

I encourage you to use direct pay through Etsy when buying BeBe Baby products.  Etsy has much friendlier seller policies and I would love to someday get away from Paypal all together.  In the meantime I won't be using Paypal for my own purchases, and will start using my credit card more often.  As for the customer, I wanted to slam her when I read her last message about how she'll release my funds in a day or two.  What person believes they can receive their item before paying for it?  Instead I wrote, "I would appreciate it".  We will see if she is just a nervous nelly or a real scammer when the scarf is in her possession.

The consolation I suppose, is that in over 10 years this is the first real bad egg I've had.  It's just extra rotten because my boyfriend's Mom won't be able to pay me back for the loss, and I don't want her to.  This stinky customer ruined the excitement of a first sale, and I don't want to take that from his Mom, so I haven't even told her this happened.

I'll keep you posted on the outcome.  The moral of the story is that these things happen to the best of us.  It really sucks when it happens but as a business you must take it in stride, no matter how much you rage inside.

Update: The customer received the scarf, cancelled the dispute and even sent a thank you message about how much she loved it as well as the packaging presentation.  I still don't believe I would like to have her as a future customer but I am thankful everything ended well.

Thursday, January 29, 2015

Traditional Mexican Textile Pillow Project

There are a lot of changes going on around here at BeBe Babies, and because of that, I just haven't found the time to sit down and write.  I am hoping as things are settling down, to be able to start writing again more regularly.  But before I can go into all that, I need to get a few more things in order.  So today I would like to share with you a project I am finally getting around to starting.

As you know I have another shop on Etsy called Mexican Fabric and Fashion.  It is really starting to pick up speed and I'm hopeful that the original vision for the shop will be reality very soon.  However, I'm still finding it challenging to manage two completely different shops.  I don't make anything really for the fabric shop, so the issue really isn't finding time to make things, but I do do all the advertising and internet "stuff".  I have tried to teach my boyfriend how to do some of this but what I've realized is that the knowledge I have acquired over the last 10 or so years is not something you can teach overnight.  So for now the advertising is left up to me.

This week I finished up a couple big BeBe Baby wholesale orders and decided it was time to work on a project I that has been sidelined for quite some time.

Mexico is a vibrant place full of colors and textiles that will delight any fabric lover or crafter.  I adore vibrant colors and absolutely love the textiles here (which is why Mexican Fabric and Fashion was born in the first place).  Recently, while searching for supplies for the fabric shop, I found a couple pieces that I wanted to keep for myself to make pillows out of.

The one on the left is a traditional embroidered textile by the native people in the state of Oaxaca.  I was able to find it in a little market closer to where I live.  I hope to someday soon make a trip to Oaxaca to buy more of these for the shop.  I just love them.

The one on the right was made by a native lady in my town.  I love the bright colors, they are almost neon.  I bought coordinating colors of Cambaya fabric, like those we sell in our shop, to be the backs.

Now the first thing you need to know about Cambaya is that it is a woven fabric, and it frays very easily.  The first pillows I ever made were coming apart after very little use.  Here is one of them.

You must use an iron-on fusible backing in order to protect the fabric from fraying.  The type that I use here in Mexico is sold by the meter.  There is a rough side of the fabric and a smooth side.  The rough side is the "glue" side.  You put that against the fabric and iron the smooth side.  The glue adheres to all the fibers making the fabric permanently fused together.  Since using this method all my projects with Cambaya haven't shown any fraying even with vigorous use.

Here is how my fabric looks after ironing on the fusible fabric.

I decided to start with the piece from Oaxaca because I like it so much.  Now, because these pieces are handmade, they are not always perfectly square.  Because of this I decided to sew the piece to the Cambaya to form a perfectly square border.

Here the Cambaya has been trimmed into a straight border.

Now you just have to sew it to another piece of Cambaya that has also been backed with the fusible lining.  Don't worry about the wrikles, they won't effect the final product.

I use about a half inch seam allowance.

Leave an opening for stuffing that is big enough to get your hand in, because it makes life so much easier.  Then turn and stuff your pillow!

Close with a ladder stitch.

And you're done!  You can always make these into pillow covers as well.  I don't think it's necessary for throw pillows, so I do it this way because it's faster.  Just remember to gently spot clean with a mild detergent.

Now I will be doing the other one!  I'll be sure to show you how that one comes out too.  If you are interested in making your own pillows from our textiles, visit our Etsy shop.  We have a few similar pieces available and more coming soon.  Or you can even buy them as finished cushion covers which were made by my boyfriend's Mom.  Check them out!